Thursday, September 16, 2004

I spent a large part of my day today, working with a glamorous woman called Penny, beta testing a new tool to manage search engine advertising. Sounds boring in the extreme and indeed it was - although she did bring some fresh cream cakes to make the whole process much more enjoyable.

The tool we were going through has been created for her company by a team of Russian programmers and it seems that while the stuff they've put together is incredibly clever it's almost impossible to use.

We sat together for several hours trying to work out how the tool worked but had to keep reading their notes, phoning people at her office and generally going round in circles. By the time the cakes had been eaten we weren't any nearer managing to work out how to use everything and didn't manage to add a single advert.

This beta testing brings back horrible memories of some development work we recently had carried out at work to make it a lot easier for our customer service team to deal with reshipping items to customers. Well, it was meant to make it easier - in actual fact everyone who tried to use it got completely lost and several of the team were spotted almost in tears.

Posted by Antz at 8:31 PM | Permalink | | |

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